How to Spa

What about my reservations?
To ensure the times and treatments you want, we recommend making a reservation for all your spa treatments. Please plan ahead as weekends and holidays book up quickly.

When should I arrive at the spa?
At least 15 minutes prior to your scheduled appointment.

What if I have special health conditions?
Your health and safety is always our first concern. Please make sure to inform the spa concierge of any physical conditions you have that may affect your spa treatments, including, but not limited to skin irritations, high blood pressure, heart condition, pregnancy, epilepsy, post-operative states and diabetes.

What to wear during the treatment?
For bath and Jacuzzi sessions, a bathing suit is comfortable and appropriate. Alternatively, treatment can be enjoyed without clothing or we can provide you with hygienic disposable underwear. Choose what is most comfortable for you. Our therapists will always use draping techniques to respect your privacy.

What if I experience any discomfort during my treatment?
Your satisfaction is a priority. If something is not to your liking, please let your service provider know immediately. We will do everything possible to make sure your spa experience is an enjoyable one.

What about my jewelry and valuables?
Please leave these personal items in the safe in your hotel room.

What if I am late for an appointment?
Arriving late will decrease the time of your treatment. Your treatment must end on time so that the next guest is not delayed. Should there be no booking after your treatment, your treatment will last the full duration.

What if I need to cancel my spa booking?
The treatments, time, room and service provider you select are reserved exclusively for your booking. If you need to cancel for personal reasons, any cancellation less than 4 hours notice will incur a 100% cancellation fee. Full charge will be automatically imposed for a "no show".

Cell Phones
The Spa is a "cell phone free" environment. Please place your cell phone on silent before entering the Spa.